Terms of Service

Overview

This website is operated under the Hushora brand. Throughout the website, the terms “Hushora,” “we,” “us,” and “our” refer to the operator of this online store.

Hushora provides this website, including the information, products, services and purchasing functionality available through it, subject to your acceptance of these Terms of Service and any policies referenced within them.

By visiting our website, placing an order or otherwise using our services, you agree to be bound by these Terms. If you do not agree with them, you should not use the website or purchase products from us.

Our store is hosted using Shopify, which provides the ecommerce platform that allows us to offer products and services to customers.

Eligibility and online store terms

By using this website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or that you have the consent of a parent or legal guardian where such consent is required.

You may not use our products, website or services for any unlawful or unauthorized purpose, nor may you violate applicable laws while using the website.

You must not transmit malicious code, viruses or other material designed to interfere with the operation or security of the website.

Products

Hushora offers comfort and lifestyle products including pillows, backrests, wedges and related products intended for ordinary home and personal use.

We make reasonable efforts to display product photographs, colors, dimensions, materials and descriptions accurately. However, the appearance of a product on your screen can vary depending on your device, display settings, lighting and other factors.

Because some products use soft, compressed, foam-filled or textile materials, minor differences in shape, dimensions, texture, firmness, stitching or appearance may occur between individual products.

Product availability may change without notice. We reserve the right to discontinue or modify products where permitted by law.

Comfort products and medical disclaimer

Unless expressly stated otherwise, Hushora products are consumer comfort and lifestyle products and are not medical devices.

References to comfort, support, positioning, resting, sitting, reading, sleeping or similar uses describe the intended everyday use of a product and should not be interpreted as medical advice, diagnosis or treatment.

Hushora does not guarantee that any product will prevent, diagnose, cure or treat any medical condition, injury, pain or sleep disorder.

If you have a medical condition or specific health concern, consult an appropriately qualified healthcare professional before relying on a product for medical purposes.

Prices and payment

Prices displayed on the website may vary depending on your location, selected market, currency and applicable taxes.

The price shown during checkout before you submit your order is the price applicable to that transaction, subject to correction of obvious pricing or technical errors as permitted by applicable law.

We may change product prices, discounts and promotions at any time. A later price change does not normally affect an order that has already been accepted.

Payments are processed through Shopify and/or supported third-party payment providers. Your use of a particular payment method may also be subject to the provider's terms.

Orders

Placing an order does not necessarily mean that the order has been accepted. We may review an order before accepting or fulfilling it.

We may refuse, limit or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• pricing or product information contains an obvious error;
• payment cannot be successfully processed;
• we reasonably suspect fraud or unauthorized activity;
• the order violates these Terms or applicable law.

If we cancel an order after payment has been collected, we will issue an appropriate refund for the cancelled portion of the order.

You are responsible for providing accurate billing, contact and delivery information when placing an order.

Shipping and delivery

Shipping methods, available destinations and applicable charges are described on our website, at checkout and/or in our Shipping Policy.

Delivery dates and transit times are estimates unless expressly stated otherwise. Delays may occur due to carriers, customs, weather, high order volumes, incorrect addresses or circumstances outside our reasonable control.

Hushora may use third-party fulfillment and logistics partners to process and deliver orders. Products within the same order may therefore occasionally be shipped separately.

Customers should review tracking information and contact us if a shipment appears to be materially delayed, damaged or incorrectly delivered.

Additional information is available in our Shipping Policy .

Returns, refunds and promotional trials

Returns and refunds are governed by the Refund Policy applicable at the time of your purchase.

If a product or promotion is advertised with an at-home trial period, such as a 100-night trial, eligibility and return requirements remain subject to the terms stated in the applicable offer and our Refund Policy.

Customers must contact Hushora before returning an item unless the Refund Policy expressly states otherwise. Products should not be sent to an address without first receiving the appropriate return instructions.

Please review our complete Refund Policy before requesting a return.

Promotions and discount codes

Hushora may occasionally offer promotional pricing, introductory discounts, discount codes or other special offers.

Unless otherwise stated, promotions:

• cannot be redeemed for cash;
• may be limited to eligible customers or products;
• may have usage limits or expiration dates;
• may not be combined with other offers;
• may be changed or withdrawn where permitted by law.

A discount has no value unless it is successfully applied to an eligible order during checkout.

Accuracy of information

We aim to keep the information available through the website accurate and current. Nevertheless, occasional typographical errors, inaccuracies or omissions may occur.

These can relate to product descriptions, pricing, promotions, availability, shipping information and other website content.

We reserve the right to correct errors and update information where permitted by law.

Third-party services and links

Certain features of the website may rely on third-party services such as payment processors, shipping providers, analytics providers, tracking services and ecommerce technology providers.

Our website may also contain links to websites that are operated independently from Hushora.

We are not responsible for third-party websites, content or services to the extent permitted by applicable law. Customers should review the terms and privacy practices of relevant third parties when using their services.

Reviews and user content

Where the website allows customers to submit reviews, comments, photographs or other content, you are responsible for the material you submit.

You must not knowingly submit content that is unlawful, fraudulent, misleading, defamatory, abusive, infringing or otherwise inappropriate.

We may moderate or remove user-submitted content where reasonably necessary to protect customers, enforce these Terms or comply with applicable law.

Reviews should reflect genuine experiences and must not misrepresent a person's experience with a product.

Intellectual property

The Hushora name, website design, text, graphics, photographs, logos and other original materials appearing on the website are owned by or licensed to Hushora unless otherwise stated.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, commercially exploit or create derivative works from protected website content without appropriate permission, except where permitted by law.

Personal information

Our collection and use of personal information is described in our Privacy Policy .

By using the website, you acknowledge that information may be processed as described in that policy and in accordance with applicable privacy laws.

Prohibited uses

In addition to other restrictions contained in these Terms, you may not use the website:

• for unlawful or fraudulent activity;
• to infringe intellectual property or other legal rights;
• to distribute malware or harmful code;
• to collect personal information unlawfully;
• to interfere with website security or functionality;
• to impersonate another person or misrepresent your identity;
• to make fraudulent purchases or payment disputes;
• to scrape or exploit the website in a manner that materially disrupts its operation.

We may restrict access to the website where reasonably necessary to address misuse, fraud or security concerns.

Disclaimer of warranties

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot lawfully be excluded.

Subject to those mandatory rights, we do not guarantee that access to the website will always be uninterrupted, secure or error-free, or that every product will meet every individual's personal comfort preference.

Individual experiences with softness, firmness, support, fit and comfort can vary.

Limitation of liability

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

To the maximum extent permitted by law, Hushora will not be liable for indirect, incidental, special, consequential or purely economic losses arising from use of the website or products where such liability may lawfully be limited.

The limitations in this section do not affect mandatory consumer rights or any remedy that cannot legally be restricted.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, your violation of these Terms or your infringement of another person's rights.

This section does not impose obligations that cannot legally be imposed on consumers under applicable law.

Severability

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.

Termination

These Terms remain effective while you use the website. We may suspend or restrict access where reasonably necessary because of fraud, misuse, security concerns or material violations of these Terms.

Provisions that by their nature should continue after termination will remain effective where applicable.

Entire agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and other terms expressly presented during a transaction, constitute the applicable agreement governing your use of our store and purchases from Hushora.

If product-specific or promotional terms conflict with these general Terms, the more specific terms will normally apply to that product or promotion.

Governing law and consumer rights

These Terms are governed by the laws applicable to the business operating Hushora, subject to any mandatory consumer protection laws that apply based on your place of residence or the market in which your purchase is made.

Nothing in these Terms is intended to deprive a consumer of rights that cannot be waived or restricted under applicable law.

Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, products, technology, business practices or legal requirements.

The current version will be published on this page with an updated revision date.

Changes will apply prospectively to the extent required by applicable law.

Contact information

Questions regarding these Terms of Service or an order can be sent to Hushora using the contact details below or through our Contact page.