Refund policy
RETURN & REFUND POLICY
Last updated: August 17, 2026
At Hushora, we want you to feel comfortable with your purchase. Eligible Hushora products purchased directly from hushora.online are covered by our 100-Night Trial, subject to the terms below.
100-NIGHT TRIAL
You may request a return within 100 days of the date your order is delivered.
The 100-Night Trial is intended to give you reasonable time to experience your Hushora product at home.
To qualify for a return:
• The return request must be submitted within 100 days of delivery.
• The product must have been purchased directly from hushora.online.
• The product must be returned complete.
• The product must not be intentionally damaged, modified, excessively soiled, stained, contaminated, or otherwise returned in a condition resulting from misuse.
• Proof of purchase or your Hushora order number may be required.
Opening and reasonably trying an eligible comfort product does not automatically make it ineligible for the 100-Night Trial.
HOW TO START A RETURN
Before sending any product back, please contact us at:
[SUPPORT EMAIL]
or use our Contact page:
https://hushora.online/pages/contact
Please include:
• your order number,
• the email address used for the order,
• the product you wish to return,
• and the reason for the return.
If your return is approved, we will provide return instructions.
Do not send a product to a supplier, manufacturer, warehouse, or any address shown on the original parcel unless Hushora specifically instructs you to do so.
AUTHORIZED RETURN ADDRESS
Returns must be sent to the return address provided by Hushora during the return authorization process:
[YOUR ACTUAL RETURN ADDRESS]
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.
Original shipping charges, if any, are non-refundable unless required by law.
We recommend using a tracked shipping service. Hushora cannot guarantee receipt of a return package that is sent without tracking.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as reasonably possible at [SUPPORT EMAIL].
Please include your order number and clear photographs showing the issue.
If we confirm that the product arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include replacement, refund, or return shipping at our expense.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before fulfillment begins, but we cannot guarantee that an order can be modified or cancelled after it has entered processing or has shipped.
If the order has already shipped, the normal return process applies.
REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for Hushora to process the refund. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since Hushora confirmed your refund and you have not received it, please contact us at [SUPPORT EMAIL].
NON-RETURNABLE ITEMS
The following items are not eligible for return unless required by applicable law:
• gift cards,
• products that have been intentionally damaged or materially altered,
• products returned with significant contamination, stains, odors, infestation, or damage caused by misuse.
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
EXCHANGES
The fastest way to receive a different product or variant is generally to return the original eligible item and place a new order after the return has been approved.
If you need help with a color or product issue, contact us before returning your order.
PROMOTIONAL AND BUNDLE ORDERS
If a product was purchased as part of a bundle, multi-buy offer, or other promotion, the refund amount may reflect the effective price actually paid for the returned item.
If returning part of a bundle causes the remaining items to no longer qualify for the original promotion, the refund may be adjusted accordingly where permitted by law.
CONTACT
Hushora
Email: petstopforyou@gmail.com
Website: https://hushora.online
Business address: Wroclaw madalińskiego 39 , Poland
Phone: 795 263 635
