SHIPPING & RETURNS

Clear from checkout to your doorstep.

We want ordering from Hushora to feel as straightforward as the products themselves. Here you'll find the essentials about shipping, tracking, returns and what to do if something doesn't arrive as expected.

SHIPPING Free U.S. Shipping Available on eligible Hushora orders within the United States.
RETURNS Easy return support Contact us and we'll guide you through the applicable return process.
AT HOME 100-night trial Eligible products may be covered by Hushora's at-home trial terms.
01

Shipping your order

Once your order is placed, it moves into processing before being handed over for delivery. Processing and transit times can vary depending on the product, destination and current order volume.

When tracking information becomes available, use it to follow your shipment and see the latest carrier updates.

U.S. shipping Eligible orders currently qualify for free shipping within the United States.
Processing Orders are prepared for shipment before tracking becomes active. Processing time may vary by product.
Tracking Tracking details can be used once your shipment has been processed and a carrier update is available.
Multiple items Items in the same order may occasionally arrive separately depending on fulfillment arrangements.
02

Changes before shipment

If you've entered the wrong address or need to make a change, contact us as soon as possible after placing your order.

We'll try to help before fulfillment begins, but once an order has already been processed or handed to the carrier, changes or cancellations may no longer be possible.

03

Returns without the guesswork

If your Hushora product isn't right for you, contact us before sending anything back. We'll review your order and provide the appropriate next steps.

Return eligibility may depend on the product, its condition, the reason for the return and the applicable trial or return terms.

01
Contact Hushora

Send us your order details and let us know why you'd like to return the item.

02
Wait for return instructions

We'll review the request and provide the next steps for the applicable return.

03
Follow the provided process

Please don't send a product back to an address unless it has been provided as part of your return instructions.

04

Damaged or incorrect order?

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible.

Include your order information and clear photos of the product and packaging. This helps us review the issue and determine the appropriate solution more quickly.

GOOD TO KNOW

Shipping & return questions

When will I receive tracking information?
Tracking becomes available after the order has been processed and shipment information has been created. Carrier updates may take additional time to appear.
Can I cancel an order?
Contact us as quickly as possible. If fulfillment has not yet begun, we may be able to help. Once an order has already been processed, cancellation may no longer be possible.
Can I change my delivery address?
Contact us immediately if you notice an incorrect address. We'll try to make the change before fulfillment, but we cannot guarantee address changes once processing has begun.
Is every product covered by the 100-night trial?
Trial eligibility can depend on the product and applicable terms. Contact Hushora if you're unsure whether your order qualifies before starting a return.
Should I return an item without contacting you first?
No. Please contact Hushora first so we can review your request and provide the correct return instructions.

Need help with an order?

Send us your order details and we'll help with shipping, delivery, returns or any issue with your Hushora purchase.

Contact Us →