Returns and Refunds

We want your order experience to be clear from the start. If Hushora is not the right fit for your nighttime routine, contact support within 30 days of delivery for return instructions.

How to start a return

Email support with your order number, the email used at checkout, and a short note about the issue. Our team will review the request and send the next steps if the order is eligible.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us as soon as possible and include clear photos of the product, packaging, and shipping label.

Refund timing

Once an approved return is received and inspected, eligible refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Important notes

Returned items may need to be unused, clean, and in their original packaging unless the return is related to damage or an incorrect item. Final eligibility depends on the condition of the item and the details of the request.